AV Service Technician

4 days ago

Washington, United States VersaTech Full time
Job Title: AV Service Technician

We are seeking an experienced AV Service Technician to join our team at VersaTech, Inc. in Washington, DC. As an AV Service Technician, you will be responsible for providing top-notch service and support to our federal and commercial customers in the DMV area.

Job Summary:

In this role, you will be the point of contact for all types of pre- and post-integration service and support. Your ability to communicate effectively with customers, teammates, and internal resources will be crucial to your success. You will perform site surveys, inventory, and create as-built documents for installed systems, as well as perform quality assurance testing and generate documentation on results.

Responsibilities:
  • Perform site surveys, inventory, and create as-built documents for installed systems.
  • Perform quality assurance testing and generate documentation on results.
  • Read and interpret electronic schematics and architectural blueprints.
  • Perform preventative maintenance visits to help maintain a stable client-based system.
  • Field installation of control programs (AMX / Crestron/Firmware) - upload and download capability.
  • Setup and troubleshoot various video codecs/video teleconferencing systems.
  • Field service support of networked devices (Routers, IP Protocols, etc.)
  • Provide end-user client training as needed.
  • Travel to various job sites as required.
Qualifications:
  • Active TS/SCI clearance
  • 4+ years of experience installing and supporting large-scale audio-visual systems.
  • Experience working with digital video/audio transmission and protocols.
  • Experience working with AV systems, such as Polycom, Crestron, Extron or AMX.
  • Experience with signal flow, audio visual signal types, connector types & terminations.
  • Experience working with AV Engineers, analyzing blueprints and AV input and output (IO).
  • Experience in loading and testing control system code and DSP programming.
  • Ability to configure standard system components to client requirements.
  • Ability to work independently for AV testing and troubleshooting.
  • Ability to interpret AV CAD drawings and update with Red Lines.
  • Ability to perform Cable installation, Cable termination, Device installation.
  • Ability to troubleshoot leveraging computer, networking, and communication skills.
  • Ability to read & understand cabling pull schedules, floor plans, ceiling plans, riser diagrams & line diagrams.
  • Possess excellent verbal and written communication skills for effective client engagement and exceptional customer service.
  • Ability to train and mentor junior and new team members.
  • Ability to obtain and maintain a Public Trust clearance
  • Ability to travel locally to DMV area as needed to client locations and corporate office.
Physical Requirements:
  • May be required to lift up to 75 pounds.
  • May be required to stand, walk, push, pull, squat, bend, and reach during shift.
  • Employees may use carts, dollies, hand trucks, and other gear to move items around.
Preferred Qualifications:
  • Experience working with a government client or as a government contractor.
  • CTS-I certified.
Education:
  • Bachelor's Degree in Technical Field, or 4 years of relevant experience in lieu of a degree.

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