IT Support Specialist
2 weeks ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Matson & Isom Technology Consulting. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their technology needs are met with timely and effective solutions.
Key Responsibilities:
- Provide first-level technical support to clients via phone, email, or chat
- Communicate with clients and team members in a professional and timely manner
- Provide general IT support relating to technical issues involving Microsoft's core software, as well as virtual environments built on VMware, and/or Microsoft Azure
- Manage user accounts, permissions, and access rights
- Support services for Microsoft related server technologies: Windows Server, 365, etc.
- Support backup and disaster recovery solutions
- Work through a first-level daily schedule that has been established by a Dispatcher/Service Coordinator
- Provide first-level essential IT troubleshooting support at the network level including LAN and WAN
- Support remote access solutions such as VPN, Remote Desktop Services, and Citrix
- Document all incidents, problems, and solutions in a helpdesk ticketing system and write clear and concise documentation for client infrastructures
- Contribute to the development of knowledge base articles and standard operating procedures
- Work in a team and communicate effectively
- Proper escalation of complex issues to Level 2 or Level 3 Consultants
Requirements:
- At least two years of experience supporting a Microsoft Windows Environment
- Associates or Bachelor's degree in Computer Science, Information Technology, or business-related field or equivalent experience
- Professional IT Certifications (or progress toward) a plus, such as: Microsoft (Any), VMware VCP, Apple (Any), Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA
- Excellent communication skills, both written and verbal
- Ability to work unsupervised and in a fast-moving environment
- Self-motivated with a client satisfaction-focused attitude
- Understanding of support tools, techniques, and how technology is used to provide IT services
What We Offer:
- Competitive salaries and great benefits
- Learning and training opportunities to enhance your skills and knowledge
- A collaborative and supportive work environment
- The opportunity to work with a talented team of professionals who are passionate about delivering exceptional IT support
At Matson & Isom Technology Consulting, we value our employees and strive to create a work environment that is inclusive, respectful, and supportive. If you are a motivated and skilled IT Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.
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