Technical Client Support Specialist

4 weeks ago


Chico, California, United States Digitalpath, Inc. Full time
Job Summary

At Digitalpath, Inc., we are seeking a highly skilled Technical Client Support Specialist to join our team. As a Technical Client Support Specialist, you will be responsible for providing courteous and professional customer service and technical support to ensure a seamless experience for our customers.

Key Responsibilities

* Provide technical support to customers via phone or email
* Troubleshoot issues related to customer installations and service tickets
* Collaborate with field employees to resolve customer issues
* Maintain operational efficiency within the Call Center

Requirements

* 1+ year of technical support or related experience
* 1+ year of customer service experience, preferably in a call center or similar capacity
* Exceptional customer service and communication skills

What We Offer

* Health and Dental group insurance
* Vision reimbursement program
* Vacation, Holiday, and Sick pay
* Employee Assistance Program (EAP)
* Medical benefits available on the 1st of month after your start date
* On-site cafeteria with daily lunches, company lunches/parties, and a dedicated game room for employees to rest and relax

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