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Technology Support Specialist
2 months ago
Position Summary
Coterie, a premier luxury brand in senior living, is dedicated to redefining the experience of aging. With a focus on exquisite design, innovative wellness programs, and exceptional culinary offerings, we aim to create an environment that empowers residents to thrive.
As an equal opportunity employer, Coterie is committed to fostering a diverse workplace free from discrimination. We value every individual and promote an inclusive culture.
Key Responsibilities
The Technology Support Specialist will significantly enhance the resident experience by delivering tailored technology assistance to seniors and staff within our community. This role involves:
- Resident Support:
- Providing personalized technology assistance for devices such as smartphones, tablets, laptops, and smart TVs.
- Guiding residents in setting up and troubleshooting their email, video conferencing, and social media accounts.
- Educating residents on utilizing technology for entertainment, communication, and accessing community services.
- Training Initiatives:
- Designing and leading small group training sessions focused on technology topics relevant to residents.
- Creating accessible guides and resources to empower residents in overcoming common tech challenges.
- Device Oversight:
- Collaborating with the IT Support Center to ensure residents' devices are updated with the latest software and security measures.
- Assisting residents in installing and updating necessary applications and security software.
- Community Engagement:
- Organizing tech-focused events and workshops to promote community interaction and shared learning.
- Staying updated on technology trends to enrich resident engagement activities.
- Customer Service Excellence:
- Delivering outstanding customer service by promptly addressing technology-related inquiries and concerns.
- Maintaining a friendly and approachable demeanor to create a supportive learning environment for residents.
Additional duties may be assigned as necessary.
Qualifications
- Associate's degree in a technology-related or business-related field is required.
- A minimum of two years of experience in customer service is preferred, especially in technology support for older adults.
- Strong proficiency with personal devices, operating systems, and software applications.
- Excellent communication skills, with the ability to simplify technical concepts for diverse audiences.
- Ability to adapt to varying levels of technology proficiency among residents with patience and empathy.
- Capable of working independently as well as collaboratively within a team.
- Willingness to work flexible hours to accommodate resident needs and community events.
