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Restaurant Operations Manager

1 month ago

New York, New York, United States Emmy Squared Pizza Full time
Job Description

Emmy Squared Pizza is seeking a highly motivated and experienced Restaurant General Manager to lead our Brooklyn-based team. As a key member of our leadership team, you will be responsible for overseeing all aspects of restaurant operations, including staff management, customer satisfaction, food quality, and financial performance.

Key Responsibilities:

  • Direct supervision of all restaurant employees, ensuring policies and processes are followed and operational flow is maintained.
  • Responsible for hiring, onboarding, and continuous training of employees.
  • Partner with culinary leadership to ensure cohesion between front-of-house and back-of-house teams.
  • Oversee the floor during service, ensuring the team stays on task and delegates assignments as needed.
  • Ensure guest satisfaction, interacting with guests and engaging in service recovery when issues arise.
  • Responsible for cash management, including maintaining petty cash, checkbooks, and making weekly deposits.
  • Ensure all guests feel welcome and receive responsive, friendly, and courteous service at all times.
  • Ensure food and beverages are consistently prepared and served according to presentation standards and recipes.
  • Be proactive in reaching company goals in sales, service, appearance, and creating a positive, fun, and productive working environment.
  • Labor management, creating and adjusting schedules as necessary to meet business needs and financial targets.
  • Participate in marketing initiatives, implementing strategies to increase brand awareness and drive sales.
  • Continuously evaluate and implement strategies to improve the customer experience and drive business growth.
  • Responsible for executing all catering contracts, ensuring BEOs are adhered to and guest expectations are met.
  • Ensure compliance with department of health standards, maintaining superior cleanliness and sanitation throughout the restaurant.
  • Identify potential safety hazards and initiate corrective action, ensuring the restaurant is safe for employees and guests.
  • Ensure compliance with all local, state, and federal regulations and licensing requirements.
  • Facilitate meetings and training sessions covering various topics.

Requirements:

  • Minimum one year General Manager experience in a full-service restaurant required.
  • Experience with POS, scheduling, and reservation systems (Toast and/or Dolce experience a plus).
  • Proven leadership skills and ability to manage, develop, and motivate a highly performing staff.
  • Ability to multi-task and work in a fast-paced environment while effectively delegating tasks.
  • Ability to make informed decisions based on data analysis and financial metrics.
  • Understanding of food service operations, including menu planning and kitchen management.
  • Knowledge of health, safety, and sanitation regulations.
  • Passion for food, hospitality, and providing an exceptional dining experience.
  • Must be proficient with computers and have excellent written and verbal communication skills.
  • Serve Safe certified food manager preferred.
  • Must be able to work a flexible schedule, including weekends and holidays.
  • Must be able to lift/carry items up to 40 lbs. and push/pull items up to 75 lbs.
  • Must be able to walk/stand for extended periods, with frequent bending, twisting, squatting, and reaching overhead.