Bilingual Customer Service Expert
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.
Key Responsibilities- Handle customer inquiries and concerns in a timely and professional manner.
- Resolve customer issues through effective problem-solving and communication.
- Collaborate with internal teams to ensure seamless customer experiences.
- Accurately document and process customer claims in our systems.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in multiple languages (English and Spanish) is a plus.
At Mass Markets, we offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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