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Bilingual Customer Service Expert

2 months ago


Savannah, Georgia, United States Mass Markets Full time
Mass MarketsJob Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.

Key Responsibilities
  • Handle inbound and outbound customer contacts in a professional and timely manner
  • Ensure first call resolution through effective problem-solving and call handling
  • Research and gather information to resolve customer issues
  • Collaborate with other departments to resolve complex issues
  • Accurately document and process customer claims
  • Provide excellent customer service and support
  • Meet or exceed performance metrics and standards
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Basic computer skills and proficiency in software applications
  • High school diploma or equivalent required
  • Bilingual or multilingual skills a plus
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.