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Bilingual Customer Service Expert
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels.
Key Responsibilities- Handle inbound and outbound customer contacts in a professional and timely manner
- Ensure first call resolution through effective problem-solving and call handling
- Research and gather information to resolve customer issues
- Collaborate with other departments to resolve complex issues
- Accurately document and process customer claims
- Provide excellent customer service and support
- Meet or exceed performance metrics and standards
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Basic computer skills and proficiency in software applications
- High school diploma or equivalent required
- Bilingual or multilingual skills a plus
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.