Bilingual Customer Service Representative

5 days ago


Savannah, Georgia, United States MCI Careers Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and promoting our products and services.

Key Responsibilities:
  • Provide customer service to clients via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction and retention targets
  • Work collaboratively with internal teams to resolve customer issues
Requirements:
  • Bilingual in English and Spanish (written and verbal)
  • High school diploma or equivalent required
  • 1+ year of customer service experience required
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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