Healthcare Customer Service Specialist
2 weeks ago
At Saint Alphonsus Health System, we seek individuals who are dedicated to their vocation. We value those who are enthusiastic about their work and are motivated to reach their full potential. Upholding our core values, we are committed to delivering outstanding service and the highest standards of care.
Role Responsibilities:As a Patient Care Administrative Coordinator, you will collaborate with healthcare providers and clinical personnel to manage patients' administrative requirements. Your key duties will encompass:
- Welcoming patients upon arrival and ensuring a positive service experience.
- Registering patients for their appointments and completing necessary documentation.
- Verifying and updating patient and insurance details.
- Maintaining appointment schedules by informing providers of patient arrivals.
- Communicating any delays to patients, providing explanations and estimated wait times.
- Collecting and recording patient balances for visits and services.
- Assisting patients with financial assistance paperwork.
- Managing office supplies and maintaining a tidy workspace.
- Utilizing electronic health record systems to manage patient information.
- High School Diploma or equivalent is required.
- Prior experience in customer service is essential; healthcare experience is preferred.
- Familiarity with electronic health records (EHR) and medical terminology is advantageous.
- Experience in process improvement methodologies is a plus.
The ideal candidate is personable, detail-oriented, and eager to provide exceptional customer service. Strong communication skills are necessary for interacting with patients and their families, both in person and over the phone. The ability to make independent decisions while delivering superior service is crucial.
Benefits:At Saint Alphonsus, we prioritize the well-being of our employees, enabling them to provide the best care to our patients. We offer:
- Competitive salary and generous paid time off.
- Comprehensive benefits starting from day one.
- Retirement planning options and educational assistance programs.
Saint Alphonsus Health System is a not-for-profit healthcare organization dedicated to serving communities with compassion and excellence. We emphasize patient-centered care and strive to improve the health and well-being of those we serve.
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