Employee Benefits Program Manager

3 days ago

Denver, Colorado, United States The MJ Companies Full time

About The MJ Companies

The MJ Companies is a leader in providing expert employee benefits solutions, committed to delivering exceptional service and support to our clients.

Job Description:

This role provides day-to-day customer service to clients, including helping to resolve issues related to billing, claims and eligibility. Key responsibilities include project planning, project management, implementation, and the daily management of employee benefits vendors.

Key Responsibilities:

  1. Client Onboarding and Implementation:
  • Manage new client onboarding and benefit administration configurations.
  • Work with Client Executive to execute implementation processes, including meetings, documentation, and coordination with carriers and vendors.
  • Set up new groups, renewals, and terminations, ensuring seamless client transitions and accurate record maintenance.
  • Participate in client meetings as needed.
Client and Vendor Relations:
  • Serve as day-to-day point of contact for clients and vendors, handling queries, meetings, and communications, including escalated claims and eligibility issues.
  • Maintain client advocacy lists and manage billing and enrollment audits to ensure service quality.
Compliance and Reporting:
  • Assist in preparing and reviewing documents like NQTL Analysis Forms and COBRA updates to ensure regulatory compliance.
  • Coordinate annual compliance tasks for clients in collaboration with internal Compliance Team.
Marketing and Renewals:
  • Lead and project manage the renewal and marketing process, including preparing and distributing RFP packets, analyze and view proposals; provide recommendations to the Sales/Consulting team.
Financial Management:
  • Review and maintain executed client contracts, plan documents, SBCs, SPDs, Business Associate Agreements and amendments for accuracy; provide final approval to carrier/TPA, and coordinate delivery to client.
  • Verify receipt of final client contract from carrier/TPA/vendor; review final contract to ensure reflection of negotiated terms and accuracy of data.
Open Enrollment and Communications:
  • Facilitate open enrollment sessions, using tools like Knovio for presentations and handling communication tasks to ensure smooth operations.
  • Review and assist in updating benefit guides to ensure they are comprehensive and reflective of current offerings.

Requirements:

  • PREFERRED MINIMUM OF 5 YEARS OF EXPERIENCE WITH CLIENT-FACING CUSTOMER SERVICE AND/OR MARKETING WITH AN IN-DEPTH KNOWLEDGE OF THE INSURANCE BROKERAGE BUSINESS;
  • Demonstrated skills: project management, prioritization, problem-solving, sense of urgency, detail-oriented, excellent organizational and time management, follow through and ability to work independently;
  • Excellent verbal and written communication skills; professional presentation skills;
  • Bachelor's degree in Sales, Marketing, Communication, Risk Management, or a related business discipline (preferred);
  • Life & Health License (required upon hire).

Compensation:

An estimated base salary range is $70,000-$100,000.

Additional Benefits:

A comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). We strive to create a positive and inclusive work environment that values diversity, equity, and inclusion. We offer flexible work arrangements and opportunities for growth and development.

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