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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at American Cybersystems. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Engage with customers to identify their needs and provide timely and quality solutions to their HVAC Parts & Supply needs.
- Maintain current knowledge of clients' products, offerings, and promotions to partner with customers and grow sales.
- Execute quote and order management processes with a high level of accuracy to expedite the fulfillment process and ensure customer satisfaction.
- Assist with warehouse/inventory management work as needed, including cycle counts, back orders, PO receipts, transfers, shipping & receiving, store stocking, inventory control & bin location.
Requirements:
- GED or High School Diploma required.
- Minimum of 2 years of inside sales, retail, or related experience; HVAC sales/knowledge and a mechanical aptitude are beneficial.
- Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
What We Offer:
- Competitive pay range: $20-$26 per hour.
- Benefits package, including medical & pharmacy coverage, dental/vision insurance, 401(k), health saving account (HSA) and flexible spending account (FSA), life insurance, pet insurance, short-term and long-term disability, accident & critical illness coverage, pre-paid legal & ID theft protection, sick time, and other types of paid leaves.
About American Cybersystems:
As a leading provider of technology and business transformation solutions, American Cybersystems is committed to delivering exceptional service and support to our clients. We are an equal opportunity employer and prohibit any kind of unlawful discrimination and harassment.
