Banking Specialist

7 days ago


San Rafael, California, United States Wells Fargo Bank Full time
Job Summary: We are seeking a motivated and customer-focused individual to join our team as a Teller in our Consumer, Small & Business Banking division. As a key member of our team, you will be responsible for providing excellent customer service, processing transactions, and completing operational activities while minimizing risks under established policies.

About This Role: In this role, you will support customer engagement by processing teller transactions, sharing digital solutions, and making appropriate introductions to bankers. You will also complete operational activities while minimizing risks under established policies, perform routine transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization. Additionally, you will receive direction from managers and exercises judgment within defined policies and procedures, escalate questions and issues to more experienced roles, interact with customers and individuals to demonstrate care, build relationships, and complete requested transactions, and identify information and services to meet customers' financial needs.

Responsibilities:
  • Process customer transactions and provide exceptional customer service
  • Support customer engagement and share digital solutions
  • Complete operational activities and minimize risks
  • Perform routine transactional, operational, and customer support tasks
  • Escalate questions and issues to more experienced roles
  • Interact with customers and individuals to demonstrate care and build relationships
  • Identify information and services to meet customers' financial needs

Requirements: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Salary: $22.00 - $27.40 per hour. Benefits include health benefits, 401(k) Plan, paid time off, disability benefits, life insurance, critical illness insurance, and accident insurance, parental leave, critical caregiving leave, discounts and savings, commuter benefits, tuition reimbursement, scholarships for dependent children, and adoption reimbursement.

Location: San Rafael, CA. Language: English. Estimated salary range: $45,440 - $56,928 per year.

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