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Lottery Equipment Field Services Specialist
1 month ago
IGT (NYSE:IGT) is a leading provider of gaming solutions, delivering entertaining and responsible gaming experiences for players worldwide. With a strong presence in over 100 countries, we create value by adhering to the highest standards of service, integrity, and responsibility.
SalaryThe estimated annual salary for this position is between $60,000 to $80,000 depending on location and experience.
Job DescriptionWe are seeking a skilled Lottery Equipment Field Services Specialist to join our award-winning team. As a key member of our field services organization, you will be responsible for servicing IGT equipment at retailer locations, ensuring seamless operation and customer satisfaction.
Responsibilities- Respond to dispatches and drive to customer locations within a specified zone to deliver supplies and install, remove, or repair lottery equipment and communication devices.
- Maintain equipment to promote continuous operation of IGT equipment, troubleshooting issues to restore malfunctioning equipment to working order in the field.
- Communicate effectively with Dispatchers, accurately reporting activity, arrival and departure times, problems, details, and resolutions of failures.
- Deliver marketing supplies and consumable parts, tracking inventory and providing basic training to new Retailers or refresher/remedial training as needed.
- Bachelor's degree in a related field or equivalent technical training.
- At least 2 years of experience in electronics, repair, field, or related industry, preferably with knowledge of data communications and electronics.
- Possess excellent communication and problem-solving skills, with ability to climb, lift, and carry equipment weighing up to 50 pounds.
- Company vehicle for work use only (Field Services only).
- Medical benefits from day one of employment.
- 12 paid holidays plus 2 floating holidays per year.
- 3 weeks of paid vacation per year, prorated first year.
- 401K plan with employer match and 100% vested day one.
To excel in this role, you must possess:
- Excellent problem-solving and analytical skills.
- Able to work independently and collaboratively as part of a team.
- Demonstrate a customer-centric approach, ensuring high-quality service delivery.
IGT is committed to sustaining a workforce that reflects the diversity of our global customers and communities. We strive to create a fair and inclusive culture, enabling all employees to feel valued, respected, and engaged.
