Counter Sales Representative

4 weeks ago


De Pere, Wisconsin, United States Johnstone Supply LLC Full time

Job Title: Counter Sales Representative

Job Summary:

We are seeking a highly skilled Counter Sales Representative to join our team at Johnstone Supply LLC. As a Counter Sales Representative, you will be the face of our organization to our customers, providing exceptional customer service and support.

Key Responsibilities:

  • Assist and advise customers on product selections, providing solutions to their needs.
  • Build strong relationships with customers, recognizing and greeting regular customers by name.
  • Stay informed about new and existing products through ongoing training and industry materials.
  • Work closely with fellow counter sales staff, warehouse teams, and other departments to ensure smooth order fulfillment and customer service.
  • Accurately enter sales orders into the POS system, handle invoicing and cash payments, and process customer returns and warranties according to company policies.
  • Follow up on customer requests for information, quotes, and order updates, proactively communicating any potential delays or issues.
  • Promote surplus, sale, and discounted inventory to customers, ensuring optimal inventory levels.
  • Maintain organized records and complete all transactions, ensuring the store/showroom is organized and well stocked.
  • Assist with receiving, shipping, and general warehouse duties as needed.

Requirements:

  • At least 3 years of related experience is required.
  • A High School Diploma or General Education Diploma (GED) is required.
  • Previous counter sales and/or HVAC-R experience is preferred, but not required.
  • Customer service skills, with the ability to understand and meet customer needs.
  • Detail-oriented, with a keen eye for accuracy in order entry, documentation, and maintaining a clean and organized work environment.
  • Proactive and resourceful, with the ability to identify opportunities to enhance the customer experience, increase sales, and resolve issues.
  • Team player, with the ability to thrive in a collaborative environment.
  • Adaptable, with the ability to handle multiple tasks efficiently and remain calm under pressure.
  • Ability to regularly lift and carry and/or move up to 50 pounds, and occasionally required to lift up to 70 pounds.

About Us:

Johnstone Supply LLC is North America's leading wholesale distributor of HVACR equipment, parts, and supplies. We work with some of the largest companies in the world, providing contractors with world-class products, technical expertise, and quality service.

What We Offer:

Johnstone Supply LLC offers a competitive wage and benefits, including medical, dental, vision, life, LTD, 401(k) with company match, and PTO after 90 days. Our commitment to continuous improvement and investment in our people is only matched by our commitment to superior customer experience.

EOE & E-Verify Participating Employer.

Monday - Friday 7:30 AM - 5:00 PM


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