Guest Services Clerk

3 days ago

De Pere, United States Festival Foods Full time

Location : Name:
De Pere

Company Overview:

ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. Youll see it in everything from our daily interactions to how we treat our guests even in our extensive associate benefits and programs.

Job Summary:

Job Title: Guest Services Clerk

FLSA Status: Hourly

Reports To: Guest Services Manager

Under the direction of the Guest Services Manager, conduct daily Service Counter operations and strengthen guest relations through advanced guest service and engagement techniques. Apart from responding to inquiries, provides information to the guests that help them in making purchasing decisions and resolve any complaints.

Guest Services Associates have an opportunity to treat every customer as a guest by creating meaningful and genuine interactions; youll see our regular guests choosing their checkout lane based on their favorite cashier, not the line length

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Takes ownership in order to take care of guest needs directly either by face-to-face, electronically, or telephone and responding to guest inquiries promptly
  • Responds to guest inquiries regarding offers, promotions, and events
  • Adopts the guidelines established by Festival to resolve the complaints from guest
  • Accurately and efficiently process transactions and accurately maintain all cash and media at Service Counter registers
  • Distributes cashier tills and partner with cashiers throughout the day to ensure associate and guest needs are being met
  • Records details of comments, inquiries, complaints, and actions taken
  • Provides guests with exchanges, refunds, discounts, coupons, or other offers related to their retail store account activity
  • Performs guest verifications, processing orders, applications, forms, and requests
  • Hands additional service, including but not limited to: DMV, Lottery, Rug Doctor, and ticket sales
  • Directs unresolved issues and requests to the appropriate designated resource
  • Contributes to the maintenance and development of standards, procedures and policies regarding guest service Support and execute superior guest service
  • Performs other duties as assigned
  • Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm
  • Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Minimum availability must include 16 hours a week with a minimum of 8 hours per day during available days
  • Ability to process information/merchandise through register system
  • Ability to communicate with associates and guests
  • Ability to read, count, and write accurately
  • Ability to operate all equipment necessary to perform the job
  • Knowledge of wide range of goods and services of Festival
  • Ability to deal with multiple projects simultaneously
  • Strong communication, interpersonal, and guest service skills
  • Should have sound practical judgment of priorities
  • Interest in helping and working with guests

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above
  • Ability to work varied hours/days, including nights, weekends, and holidays, as needed

WORK SCHEDULE

The Guest Services Clerk is an hourly position that may be part-time or full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individuals availability.

Benefits Overview:
WHY YOU'LL LOVE IT HERE:
Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, were proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates free ownership in the company and an opportunity to share in Festivals growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Address:
1001 Main Avenue

City:
De Pere

State:
WI

Postal Code:
54115

  • Bakery Clerk

    1 hour ago

    De Pere, United States Festival Foods Full time

    Location : Name: De Pere Company Overview: ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list....

  • Produce Clerk Assistant

    7 days ago

    De Pere, Wisconsin, United States Festival Foods Full time

    About UsFestival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin.

  • Pastry Sales Specialist

    2 days ago

    De Pere, Wisconsin, United States Festival Foods Full time

    About Festival Foods:We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value.Our Commitment:We pride ourselves on offering a dynamic and creative environment where you can contribute to a fun and fresh assortment of bakery delights.Key...

  • Grocery Store Meat Department Clerk

    2 days ago

    Val-de-Reuil, Normandie, United States Lowes Foods Full time

    About the Job:We are looking for an experienced Grocery Store Meat Department Clerk to work in our busy meat and seafood department. The ideal candidate will possess good interpersonal skills, effective selling skills, and have an outgoing personality.As a Grocery Store Meat Department Clerk, you will be responsible for creating a selling environment using...

  • Customer Service Associate

    2 days ago

    De Pere, Wisconsin, United States Festival Foods Full time

    Company OverviewFestival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. With over +40 full-service supermarkets across the state, we offer a wide range of goods and services.

  • Guest Services Representative

    6 days ago

    Val-de-Reuil, Normandie, United States Village Tavern Full time

    **Our Vision**Village Tavern aims to provide exceptional service and create lasting memories for our guests. We are seeking enthusiastic and customer-focused individuals to join our team as hosts/hostesses. If you possess a strong work ethic and a passion for delivering excellent service, we encourage you to apply.In this role, you will be responsible for...

  • Guest Services Coordinator

    5 days ago

    Saint-Bauzille-de-Putois, Occitanie, United States Aimbridge Hospitality Full time

    Front Office Management PositionAimbridge Hospitality is currently seeking a highly skilled and experienced Rooms Manager OEM to lead our Front Office team. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our hotel's rooms division.Primary ResponsibilitiesFront Office Operations: Oversee the day-to-day...

  • Retail Baker Assistant

    4 hours ago

    De Pere, Wisconsin, United States Festival Foods Full time

    Customer Service ExcellenceProvide exceptional service to our guests.Assist guests in locating specific bakery items and handling special requests with care.Take accurate orders for cakes and other custom bakery products.Answer phone calls courteously and helpfully, providing information and assistance as needed.Maintain a clean and organized work area,...

  • Department Head for Grocery Operations

    7 days ago

    De Pere, Wisconsin, United States Festival Foods Full time

    About Festival Foods:As a Wisconsin family- and employee-owned grocer, we are committed to giving back to the communities we serve and providing our guests with exceptional service and value. Our grocery stores operate across the state of Wisconsin.As a key member of our team, you will support the Grocery Department Manager in leading the Grocery Stocker...

  • Postal Hiring Guide | Mail Processing Clerk

    2 days ago

    De Kalb, United States Postal Hiring Guide Full time

    Accelerate Your Career as a Mail Processing Clerk with USPSAre you ready to join the world's largest mail service? The United States Postal Service (USPS), the nation's top federal employer with nearly one million employees, is actively hiring Mail Processing Clerks across the country. Whether you're new to the field or have years of experience, USPS...

  • Retail Bakery Specialist

    5 days ago

    De Pere, Wisconsin, United States Festival Foods Full time

    Job DescriptionCustomer Service Excellence:Provide top-notch service to our guests.Assist guests in finding bakery items and handling special requests.Take accurate orders for custom bakery products.Answer phone calls courteously and helpfully.Merchandising:Package and price items, maintaining quality and minimizing waste.Replenish bakery products to ensure...

  • Taco Bell

    2 days ago

    De Pere, United States Taco Bell Full time

    Taco Bell - Lawrence Drive is currently hiring a full time or part time Restaurant Supervisor for our De Pere, WI location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Lawrence Drive in order to achieve customer satisfaction,...

  • Taco Bell | Taco Bell

    2 days ago

    De Pere, United States Taco Bell Full time

    Taco Bell - Lawrence Drive is currently hiring a full time or part time Restaurant Supervisor for our De Pere, WI location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Taco Bell - Lawrence Drive in order to achieve customer satisfaction,...

  • Retail Sales Associate

    5 days ago

    Val-de-Reuil, Normandie, United States Lowes Foods Full time

    Job Description:We are seeking a detail-oriented and customer-focused Bakery Clerk PT to join our team at Lowes Foods. The ideal candidate will provide excellent guest service through various bakery department activities, ensuring a positive experience for all customers.The key responsibilities of this role include:Providing Polite Guest Interactions: Greet...

  • Bakery Associate

    5 days ago

    De Pere, Wisconsin, United States Festival Foods Full time

    Company OverviewFestival Foods is a family- and employee-owned grocer committed to giving back to the communities it serves. We provide guests with exceptional service and value by operating +40 full-service supermarkets across Wisconsin.

  • Bakery Sales Associate

    9 hours ago

    De Pere, Wisconsin, United States Festival Foods Full time

    About Festival FoodsWe are a Wisconsin family- and employee-owned grocer committed to giving back to our communities and providing exceptional service and value.Our team of skilled associates plays a key role in creating memorable moments for our guests. We pride ourselves on offering a dynamic and creative environment where you can contribute to a fun and...

  • Vice President of Merchandising

    3 days ago

    De Pere, United States Festival Foods Full time

    Location : Name Green Bay Support Office Company Overview ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top...

  • Vice President of Merchandising

    3 days ago

    De Pere, United States Unavailable Full time

    Location : Name Green Bay Support Office Position Type Full-Time Company Overview ABOUT FESTIVAL FOODS: We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival,...

  • WAITER/WAITRESS (PART TIME)

    1 day ago

    De Pere, United States Bon Appetit Part time

    Job DescriptionJob Description Bon Appetit We are hiring immediately for WAITER/WAITRESS positions.Location: Mulva Cultural Center - 221 South Broadway, De Pere, WI 54115. Note: online applications accepted only.Schedule: Part time schedule; Thursday and Friday from 9:00 am to 3:00 pm, Saturday from 4:30 pm to 8:00 pm, and Sunday from 9:30 am to 3:00 pm....

  • Customer Service Leader for Valet Parking

    2 days ago

    Val-de-Reuil, Normandie, United States Parking Management Services Full time

    Elevate Guest Experiences as a Valet Parking ProfessionalParking Management Company (PMC) is a dynamic organization that specializes in providing exceptional valet parking services to 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to deliver the highest standards of customer service and build lasting relationships with our...