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Operations Manager

2 months ago

Greenville, North Carolina, United States Physicians East Full time
Job Title: Operations Manager Ob/Gyn

Job Summary:

We are seeking an experienced Operations Manager to join our team at Physicians East. The successful candidate will be responsible for overseeing the day-to-day operations of our Ob/Gyn department, ensuring seamless delivery of administrative services to patients, providers, and staff.

Key Responsibilities:

  • Supervise and train staff to ensure effective administration systems and communication mechanisms are in place.
  • Develop and implement policies and procedures to improve office workflows and minimize expenses.
  • Manage staff scheduling, payroll, and time-off requests, ensuring adequate office coverage.
  • Coordinate building maintenance, including equipment, furnishings, and landscape, and ensure compliance with state codes, HIPAA, and OSHA requirements.
  • Provide technical support for minor system problems and serve as a Super User for Electronic Medical Record and Practice Management System.
  • Collaborate with nursing supervisor to understand clinical position impacts on financial aspects of the POD.
  • Perform cost analysis and workflow analysis for various projects and equipment, and improve office workflows and processes.

Requirements:

  • Bachelor's Degree in a related field, plus a minimum of five years' experience in managing/supervising multiple staff members and job positions in a diverse hierarchy.
  • Background in healthcare required, with strong analytical and organizational skills.
  • Exceptional interpersonal communication skills, with the ability to create a favorable impression for the organization to all staff, physicians, patients, and the public.
  • Strong relationship building skills, with the ability to delegate and mentor.
  • Strong understanding and modeling of customer service principles.
  • Ability to lead high-quality and productive staff and physician meetings.
  • Knowledge of third-party and insurance procedures, regulations, and billing requirements, and government reimbursement programs.

What We Offer:

Physicians East is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to the Human Resources Department.