Sales Support Representative

2 weeks ago

Savannah, Georgia, United States Perfect Placement Group, LLC Full time
Position:
Customer Service Representative (CSR)

Location:
Pooler, GA

Overview:

The Customer Service Representative (CSR) plays a vital role in engaging with clients directly and assisting them in selecting products that meet their needs.


Compensation Structure:
This position is classified as non-exempt and offers an hourly wage starting at $18.00, with opportunities for overtime (paid at 1.5x) and performance-based bonuses.

Annual earnings for new employees typically range from $38,400.00 to $52,600.00 or more, influenced by experience, overtime hours, and bonuses.


Key Responsibilities:
  • Efficiently manage customer transactions.
  • Accurately document and maintain customer contact information.
  • Establish and nurture relationships with clients.
  • Handle inbound sales inquiries and initiate outbound sales calls.
  • Consistently follow up on commitments made to customers.
  • Monitor inventory levels to ensure effective order processing.
  • Assist clients in identifying their order needs or service requirements.
  • Recognize and escalate customer issues appropriately.
  • Provide pricing and credit terms, and prepare sales orders.
  • Process sales transactions and manage payment procedures.
  • Coordinate delivery schedules for customer orders.
  • Create shipping documentation and packing lists.
  • Resolve customer issues during the delivery process.
  • Collaborate with Sales Representatives to keep account information current.
  • Emphasize customer focus, teamwork, and communication.
  • Maintain up-to-date knowledge of company offerings.
  • Perform additional tasks as needed or requested.

Qualifications:
  • High School diploma required; some college coursework preferred.
  • At least 2 years of experience in customer service.
  • Strong communication skills with a focus on positive language.
  • Attention to detail.
  • Ability to manage multiple tasks simultaneously.
  • Goal-oriented mindset.
  • Good numerical skills; capable of quick calculations.
  • Proficient in using PCs and navigating multi-window environments.
  • Intermediate proficiency in MS Outlook, Word, and Excel.
  • Bilingual in Spanish is preferred.

Physical Requirements:
  • The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
  • While performing the duties of this position, the employee is regularly required to use hands to manipulate objects, reach with hands and arms, and communicate verbally.
  • The employee frequently sits and occasionally stands or walks.
  • Must be able to lift and/or move up to 25 pounds occasionally. Specific vision abilities required include close vision.

Benefits Package:
The company offers a comprehensive benefits package that includes:
  • Referral, Holiday, and Annual Bonuses.
  • Annual salary increases.
  • Paid Time Off.
  • Medical, Dental, and Vision Insurance.
  • Company-paid Short Term and Long Term disability.
  • Company-paid Life Insurance.
  • Tuition Reimbursement.
  • Traditional and Roth 401(k) plans with company matching contributions.
  • Charitable donation matching programs.
  • Free, company-sponsored tutoring for children/dependents of employees in grades K-12, including SAT and ACT preparation.

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