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Technical Documentation Program Manager

2 months ago

Mountain View, Arkansas, United States Waymo Full time
About the Role

Waymo is a leading autonomous driving technology company with a mission to be the most trusted driver. As a Technical Documentation Program Manager, you will play a critical role in driving the efficacy and efficiency of several training and documentation programs across multiple service lines.

Key Responsibilities
  • Engage with subject matter experts to identify required technical skills and capabilities at all levels.
  • Conduct training needs analysis and identify training gaps with measurable impact on the business.
  • Write business requirements documents for training and documentation with senior partners across multiple subteams.
  • Plan, develop short and long-term roadmaps, prioritize projects, and manage timelines and impact on concurrent training programs.
  • Balance long-term programs with short turnaround demands.
  • Produce monthly and quarterly reports on training metrics, and present plans to continuously improve training effectiveness and engagement.
  • Review the final products developed by a team of vendor-based instructional designers.
  • Identify innovation and process improvement opportunities; document processes to ensure smooth onboarding and operation for Training and Development team members.
Requirements
  • 8+ years in Learning and Development, Technical Training, Technical Documentation, or other related field with experience designing and implementing learning and communication strategies, process optimization initiatives, and technical programs for people at all levels.
  • 5+ years of program management experience with complex projects and cross-functional stakeholders.
  • 2+ years' experience using Google Workspace.
  • Ability to work well in ambiguity, problem solve, and build processes and structure as needed.
  • Partner management skills, balancing our needs and those of the learners.
  • Experienced writing concise documentation (e.g. business requirements, summary reports, project briefs), and delivering engaging presentations, often to senior leadership.
  • A desire to continuously learn and guide business impact.
Preferred Qualifications
  • Experience with learning management systems such as Cornerstone.
  • Data analysis skills, measuring Return on investment of Training.
  • Understanding of machine-learning and operations management.
  • Proficient in automating processes using scripting language (e.g. SQL or Python or other).