Service Desk Analyst I: Hrly FT
4 weeks ago
Firelands Regional Medical Center is seeking a highly skilled Service Desk Analyst I to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our staff and ensuring the smooth operation of our desktop application software, desktop hardware, and related components.
Key Responsibilities:
Install and maintain PC/workstation software and hardware, including desktop applications and network infrastructure.
Develop and deliver training programs to orient new employees and enhance the skills of existing employees.
Provide Level-1 Service Desk support to FRMC system users, including Medical Center management and administration.
Troubleshoot problems and initiate corrective action, working closely with Network Analysts to resolve issues.
Communicate effectively with vendors and staff members, acting as an agent of FRMC to resolve problems.
Requirements:
Associate's Degree in a related field or 2 years of equivalent career experience.
Hardware certification or Microsoft Windows and/or Microsoft Office certification is a plus.
Ability to work independently in a stressful environment, with strong leadership skills and a focus on results.
Excellent communication and analytical skills, with the ability to grasp new and technical concepts quickly.
What We Offer:
Competitive pay and excellent benefits, including tuition assistance and retirement plan matching.
Opportunities for professional growth and development, including training and certification programs.
A dynamic and supportive work environment, with a focus on employee-centricity and work-life balance.
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
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Service Desk Analyst I: Hrly FT
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