Service Desk Analyst I: Hrly FT

2 days ago


Sandusky, Ohio, United States Firelands Health Full time
Job Summary

We are seeking a highly skilled Service Desk Analyst to join our team at Firelands Health. As a key member of our IT department, you will be responsible for providing technical support and assistance to our staff and users of our systems.

Key Responsibilities
  • Install and maintain desktop application software, desktop hardware, and related components.
  • Develop and deliver training programs to orient new employees and enhance the skills of existing employees.
  • Maintain application and network security, and monitor network infrastructure.
  • Provide instruction and advice to staff members from external departments, including Management and Administrative team members.
  • Communicate directly with vendors to resolve problems.
Requirements
  • Associate's Degree in a related field, or 2 years of equivalent career experience.
  • Hardware certification, or Microsoft Windows and/or Microsoft Office certification, is a plus.
  • Demonstrates willingness, ability, and availability to attend training as requested by supervisor or manager.
  • Demonstrates ability to implement learned skills and abilities through 'on the job' efforts and/or professional certifications.
  • Achieves professional certifications as requested by manager or supervisor in accordance with all Firelands training policies and procedures.
What We Offer

As a Service Desk Analyst at Firelands Health, you will have the opportunity to work in a dynamic and supportive environment. We offer competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts, and a stable work environment.

Our team is committed to providing exceptional service to our patients and staff. We are looking for a skilled and dedicated individual who is passionate about delivering high-quality technical support and assistance.



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