Service Desk Analyst I: Hrly FT

4 weeks ago


Sandusky, Ohio, United States Firelands Regional Medical Center Full time
Job Highlights:

As a Service Desk Analyst I at Firelands Regional Medical Center, you will be responsible for the installation and maintenance of desktop application software, desktop hardware, and related components. You will also develop training programs to orient new employees and enhance the skills of existing employees.

Key Responsibilities:

Installs and maintains PC/workstation software and hardware, and related components without direct supervision.

Generates and maintains appropriate documentation, and tracks and reports progress on all active projects.

Independently plans, schedules, and installs computer-related hardware to ensure that FRMC operations are maintained, as approved by Senior Administration.

Manages application and network security by maintaining user accounts and network access privileges.

Evaluates hardware and software function, performance, and utilization issues, and troubleshoots problems and initiates corrective action.

Provides Level-1 Service Desk support to FRMC system users, including Medical Center management and administration.

Requirements:

Associate's Degree in a related field, or 2 years of equivalent career experience.

Hardware certification of any type, or Microsoft Windows and/or Microsoft Office certification, is a plus.

Demonstrates willingness, ability, and availability to attend training as requested by supervisor or manager.

Demonstrates ability to implement learned skills and abilities through 'on the job' efforts and/or professional certifications.

What We Offer:

Competitive pay, excellent benefits, tuition assistance, retirement plan matching, recognition program, local discounts.

Opportunity to work in a safe and efficient manner and maintain an accident-free work place.

Ability to work in a stressful environment and demonstrate initiative and the ability to work independently.

Strong leadership skills and ability to communicate effectively in both written and oral form.

Ability to generate and maintain necessary documentation and comply with Medical Center and departmental policies and procedures.

Equal Opportunity Employer:

Firelands Regional Medical Center is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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