Auto Parts Specialist

1 week ago


Castro Valley, California, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a skilled Auto Parts Specialist to provide exceptional customer service and support store management in achieving assigned tasks.

Key Responsibilities
  • Provide high-level service to retail and installer customers, ensuring a positive shopping experience.
  • Support store management in achieving sales goals, maintaining a clean and organized store environment, and adhering to company policies and procedures.
  • Assist customers with part selection, answer questions, and provide recommendations on premium and related items.
  • Process exchanges and returns, address customer complaints, and resolve issues in a friendly and professional manner.
  • Operate brake lathe and other store test equipment, perform in-store services for customers, and occasionally drive a delivery vehicle to make deliveries.
Requirements
  • Ability to quickly match alphanumeric sequences and provide outstanding customer service.
  • Must be able to multitask, handling customers on the phone and in the store simultaneously.
  • Familiarity with automotive parts, cataloging, and weatherly index system is desired.
  • ASE certification is a plus.
What We Offer
  • Competitive wages and paid time off.
  • Stock purchase plan and 401k with employer contributions starting day one.
  • Medical, dental, and vision insurance with optional flexible spending account.
  • Team member health and wellbeing programs.
  • Tuition educational assistance programs.
  • Opportunities for career growth and professional development.

O'Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified individuals with disabilities and will provide reasonable accommodations as needed.



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