IT Support Specialist

2 weeks ago


Charlotte, North Carolina, United States Syntricate Technologies Full time
Job Description:

As an IT Support Specialist at Syntricate Technologies, you will play a critical role in providing day-to-day technical support for hardware and software related systems. This position requires a high level of customer service and technical expertise to troubleshoot and resolve complex technical issues.

Key Responsibilities:
  • Provide Technical Support: Respond to technical issues and provide timely resolutions to ensure minimal disruption to business operations.
  • Configure and Troubleshoot Hardware and Software: Install, configure, and troubleshoot PC hardware, including laptops, desktops, printers, and mobile devices.
  • Manage Inventory and Assets: Maintain accurate inventory records and ensure that all assets are properly tracked and accounted for.
  • Provide Training and Documentation: Develop and deliver training programs to end-users on various technical topics and create documentation to support knowledge sharing.
  • Collaborate with Teams: Work closely with 2nd and 3rd tier teams to ensure timely resolution of complex technical issues and meet agreed-upon service levels.
Requirements:
  • Education: Vocational and/or technical education preferred.
  • Experience: 3+ years of experience in a technical support role, with 5+ years preferred.
  • Physical Requirements: Heavy work environment.


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