Shift Lead

1 week ago


Grand Rapids, Michigan, United States Planet Fitness Full time
Job Summary

Planet Fitness is a leading fitness center franchise with a strong presence in west Michigan. Our company culture is built on core values of Positive Team Environment, Integrity, Excellence, Passion, and Having Fun. We are seeking a highly motivated and customer-focused individual to join our team as a Shift Lead - Overnight Closer.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to members, prospective members, and guests, ensuring a positive and welcoming experience.
  • Front Desk Operations: Handle all front desk activities, including answering phone calls, checking members into the system, and processing transactions.
  • Membership Management: Facilitate updates to member accounts, respond to member questions and concerns, and elevate issues to management as needed.
  • Cleanliness and Maintenance: Maintain the neatness and cleanliness of the club, including deep cleaning of locker rooms, equipment, gym floors, and black card amenities.
  • Training and Development: Train new Member Services Representatives - Overnight Closers and provide guidance and support as needed.
Requirements
  • Education: High school diploma or equivalent required.
  • Age: Must be 18 years of age or older.
  • Customer Service Experience: Customer service background preferred.
  • Computer Skills: Basic computer software proficiency required, with familiarity with DataTrak or similar software a plus.
  • Physical Demands: Ability to stand for long periods, move frequently, and occasionally lift up to 75 pounds.
  • Availability: Must be available to work overnight shifts, including third shift, and occasional travel to neighboring franchise locations.
Benefits
  • Competitive Pay: Competitive starting wage of $14/hour plus $2 shift premium between 10pm-7am.
  • Benefits Package: Eligible employees receive a comprehensive benefits package, including 401K program, paid time off, PMLA, short-term disability, health, vision, and dental benefits, and flexible pay options.
  • Free Gym Membership: Free Black Card gym membership for employees and their families.

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