Internet Operations Director
6 days ago
Job Summary
The Armstrong Group is seeking a highly skilled Internet Operations Manager to lead the Technical Operations team in providing exceptional customer experiences for Armstrong's Internet Zoom Service. This role requires a strong technical background, excellent leadership skills, and the ability to drive innovation and process improvements.
Key Responsibilities
- Provide leadership to the Technical Operations team and ensure the successful planning and implementation of Internet Operations initiatives.
- Develop, implement, and document standard operating procedures for existing and new systems, in collaboration with the Customer Service Center, Field Operations, and Network Operations.
- Manage and support internet operations-related issues for both residential and commercial customers.
- Ensure consistent delivery and operations of high-quality internet solutions and services.
- Manage department personnel with a focus on staffing retention, growth, training, and recognition.
- Work closely with other departments and provide support/critical feedback.
- Maintain and manage good vendor relationships to ensure timely and effective support.
- Manage internet services investment and resources according to companies' policy and procedures.
- Manage, develop, and provide daily support for NOC website and related tools.
- Manage and maintain IPDR systems, DB management, and VM server infrastructure.
- Provide and manage back-office applications, CPE support, and IP addresses and related systems.
- Research and develop innovative technologies/software for Armstrong's Internet Zoom Service.
- Support systems remotely and on-site to improve the Armstrong Customer Experience as it relates to internet products.
- Develop annual departmental budget outlooks and technical goals in support of corporate objectives.
Requirements
- Bachelor's Degree in a technical field preferred.
- 7+ years of technical experience in Internet operations desired.
- 2+ years management experience desired.
- Must be a servant leader and work well in a team environment.
- Must demonstrate a keen sense of urgency.
- Excellent written and verbal communications skills.
- Innovative and consultative approach to technical problem-solving.
- Must be familiar with TCP/IP protocol, DHCP, LDAP, DNS environments, and scripting language.
- Willingness to travel overnight.
About Us
The Armstrong Group is a family-owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide.
Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.
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