Customer Service Director

1 week ago


Hamilton, Ohio, United States StandardAero Full time
Job Title: Customer Service Director

At StandardAero, we are seeking a highly skilled and experienced Customer Service Director to lead our customer service function. As a key member of our team, you will be responsible for developing and implementing effective customer service strategies, processes, and policies to ensure the highest level of customer satisfaction.

Key Responsibilities:
  • Develop and execute strategies to improve customer satisfaction, loyalty, and retention
  • Provide visionary leadership, mentorship, and guidance to a diverse team of customer service representatives
  • Foster strong partnerships and collaboration with senior leaders to align operational efforts and drive holistic business success
  • Analyze customer feedback and data to identify areas for improvement and innovation
  • Handle escalated customer issues and complaints, providing solutions in a timely manner
Requirements:
  • Bachelor's degree in Business Administration, or a related field; MBA or advanced degree preferred
  • Previous MRO experience preferred
  • Proven experience in a senior customer service role, with at least 10-12 years of progressive leadership experience
  • Strong strategic thinking, problem-solving, and decision-making skills
  • Excellent interpersonal, communication, and team-building abilities
Benefits:
  • Comprehensive Healthcare
  • 401(k) with 100% company match; up to 5% vested
  • Paid Time Off starting on day one
  • Bonus opportunities
  • Health- & Dependent Care Flexible Spending Accounts
  • Short- & Long-Term Disability
  • Life & AD&D Insurance
  • Learning & Training opportunities


  • Hamilton, Ohio, United States Butler County Board of Developmental Disabilities Full time

    Job SummaryWe are seeking a highly skilled and experienced Behavioral Services Manager to join our team at Butler County Board of Developmental Disabilities. The successful candidate will be responsible for providing clinical supervision, guidance, and support to our Family Focus Specialists, as well as overseeing the development of formal and informal...


  • Hamilton, Ohio, United States StarTek Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at StarTek. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional...


  • Hamilton, Ohio, United States StarTek Full time

    Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at StarTek. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, addressing their...


  • Hamilton, Ohio, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...


  • Hamilton, Ohio, United States Family Dollar Full time

    Customer Service Representative at Family DollarAs a valued member of our team, you will be responsible for delivering exceptional customer service to our customers. Your primary goal will be to provide a positive shopping experience by assisting customers with their selection of merchandise, answering questions about our products, and completing cash...


  • Hamilton, Ohio, United States Applied Industrial Technologies Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their satisfaction with our products and services.Key...


  • Hamilton, Ohio, United States Northwest Bank Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Northwest Bank. As a key member of our retail network team, you will provide exceptional customer service experiences by welcoming customers, efficiently processing transactions, and resolving problems.Key ResponsibilitiesProvide excellent...


  • Hamilton, Ohio, United States Applied Industrial Technologies Full time

    Unlock Your Potential as a Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a talented Customer Service Representative to join our team at Applied Industrial Technologies.About the RoleAs a Customer Service...


  • Hamilton, Ohio, United States Michaels Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Service Team Member. As a Service Team Member, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide excellent...


  • Hamilton, Ohio, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide excellent...


  • Hamilton, Ohio, United States Armstrong Group Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Full Time Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:* Respond to customer inquiries and resolve issues in a...


  • Hamilton, Ohio, United States Applied Industrial Technologies Full time

    Unlock Your Potential as a Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a talented Customer Service Representative to join our team at Applied Industrial Technologies.About the RoleAs a Customer Service...


  • Hamilton, Ohio, United States Michaels Stores Full time

    {"title": "Customer Service Representative", "description": "Job SummaryMichaels Stores is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers find products, and ensuring a fast and friendly checkout experience.Key...


  • Hamilton, Ohio, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide excellent...


  • Hamilton, Ohio, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC - Customer Service RepAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...


  • Hamilton, Ohio, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide excellent...


  • Hamilton, Ohio, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and recommending solutions to meet our customers' needs.Key ResponsibilitiesProvide excellent...


  • Hamilton, Ohio, United States Applied Industrial Technologies Full time

    Unlock Your Potential in Industrial DistributionAre you a customer service enthusiast looking to take your skills to the next level? Do you want to work with a global leader in industrial distribution and make a real impact on customers' lives? Look no further!As a Customer Service Representative at Applied Industrial Technologies, you will be the face of...


  • Hamilton, Ohio, United States The UPS Store Full time

    Job SummaryThe UPS Store is seeking a highly skilled and customer-focused Center Associate to join our team. As a key member of our retail team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.Key ResponsibilitiesDeliver outstanding customer service to...


  • Hamilton, Ohio, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary:** We are seeking a highly skilled Customer Service Representative to join our team at State Farm Insurance. **Key Responsibilities:** * Assist customers with inquiries, complaints, and policy changes * Provide accurate and timely information regarding insurance products and services * Process policy applications,...