Support Assistant III, Enrollment Specialist

3 weeks ago


Fort Collins, Colorado, United States Denver Health Full time
Job Summary

We are seeking a highly motivated and detail-oriented Support Assistant III, Enrollment to join our team at Denver Health. As a key member of our Enrollment Services department, you will play a critical role in providing exceptional customer service to our clients, ensuring accurate and timely data entry, and supporting the overall mission of our organization.

Key Responsibilities:
  • Provide customer service to enrollment clients, answering questions regarding program requirements and documentation needed to enroll in appropriate programs.
  • Scan all incoming mail into the Onbase system and send out returned client correspondence to the appropriate address.
  • Enter data into the State CBMS system and Denver Health systems, ensuring accuracy and attention to detail.
  • Research client data in State CBMS system and enter case comments.
  • Compile and complete various reports, as needed.
  • Attend department-related meetings, trainings, and coaching sessions.
Requirements:
  • High School Diploma or GED required.
  • 1-3 years of experience with customer service required.
  • Knowledge of medical and/or public assistance programs, including Medicaid, CHP+, CICP, DFAP, and Connect of Health Colorado health plans.
  • Knowledge of the eligibility determination system CBMS.
  • Skilled in analytical thinking, problem solving, and process improvement.
  • Ability to communicate orally and in writing in a thorough, clear, and professional manner.
  • Ability to work well in teams and independently to get projects done.
Benefits:
  • Competitive hourly rate of $29.53.
  • Outstanding benefits package, including up to 27 paid days off per year, immediate retirement plan employer contribution, and generous medical plans.
  • Free RTD EcoPass (public transportation).
  • On-site employee fitness center and wellness classes.
  • Childcare discount programs and exclusive perks on large brands, travel, and more.
  • Tuition reimbursement and assistance.
  • Education and development opportunities, including career pathways and coaching.
About Denver Health:

Denver Health is an integrated, high-quality academic health care system considered a model for the nation. We are a mission-driven organization that provides billions in uncompensated care for the uninsured. We value diversity in the workforce and are an equal opportunity employer (EOE).



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