Customer Experience Representative
4 days ago
About this Opportunity
We are seeking a talented Customer Experience Representative to join our team at CarMax, where you will play a key role in delivering an exceptional experience for our customers. As a Customer Experience Representative, you will be empowered to provide guidance and support throughout every step of the customer's journey.
Key Responsibilities:
- Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale or appraisal
- Conduct vehicle condition assessments to ensure accurate appraisals and communicate information to customers
- Check in and receive vehicles shipped to CarMax, complete daily inventory scanning and reconciliation
- Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards
- Create service appointments and review repair order invoices for retail service work performed
Purpose of the Role:
This is a dynamic retail sales environment where teamwork and effective communication are essential. You will work collaboratively with colleagues to meet goals and deliver a seamless customer experience.
Requirements:
- Demonstrate exceptional communication skills and ability to build strong relationships
- Show confidence in self, product, and company
- Balance customer needs with business objectives when making decisions
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness, and fun
Salary and Benefits:
We offer a competitive hourly rate of $18.50 - $27.70 per hour, plus comprehensive benefits including paid time off, sick leave, and holidays.
About Us:
CarMax revolutionized the auto industry by providing an honest, transparent, and high-integrity experience for customers. We pride ourselves on delivering exceptional customer service and building lasting relationships.
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