IT Support Technician

2 weeks ago

Sacramento, California, United States Kforce Inc. Full time

POSITION SUMMARY:

Kforce Inc. is seeking a dedicated IT Technical Support Specialist to provide exceptional support and technical assistance. This role involves collaborating with various teams to ensure seamless operations and high customer satisfaction.

KEY RESPONSIBILITIES:

  • Conduct thorough root cause analysis and document resolutions for technical issues.
  • Manage software installations, updates, and upgrades for user equipment while coordinating with network, telecom, audio/video, and facilities teams.
  • Serve as a technical resource and subject matter expert in designated technical areas.
  • Deliver outstanding customer service by building strong relationships with users, including VIP personnel, and offering tailored support.
  • Perform regular inventory audits and uphold quality assurance by adhering to asset management protocols.
  • Provide technical support for both onsite and remote meetings and events.
  • Assist in onboarding new hires by guiding them through initial setup and configuration processes.
  • Lead onboarding sessions by coordinating with staff and delegating responsibilities.
  • Collaborate with the Enterprise Conferencing department to address and resolve audio/visual issues.
  • Work alongside the Print Configuration team and vendors to conduct routine maintenance and ensure operational readiness.
  • Educate staff and users on the effective use and configuration of audio/video systems.

PERFORMANCE EXPECTATIONS:

  • Timely response and resolution of end-user support tickets in accordance with established service level agreements (SLAs).
  • Consistent adherence to standard operating procedures.
  • Provision of comprehensive and detailed documentation in support tickets and reports.

QUALIFICATIONS:

  • High School diploma or GED.
  • Bachelor's degree preferred.
  • Certification as an HDI Desktop Advanced Support Technician (HDI-DAST) or equivalent.
  • 3-5 years of relevant experience in technical support.
  • Familiarity with ServiceNow.
  • Experience with Windows OS and Active Directory.
  • Knowledge of audio/video conferencing support and print management.
  • Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint) and MS Teams.

COMPENSATION AND BENEFITS:

The compensation range for this position is based on various factors including education, qualifications, experience, and business needs. Kforce offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as retirement plans and paid time off for eligible employees.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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