Desktop Support Specialist

3 weeks ago


Madison, Wisconsin, United States CapB InfoteK Full time

Job Summary:

We are seeking a skilled Desktop Support Specialist to join our team at CapB InfoteK. As a Desktop Support Specialist, you will be responsible for providing expert-level technical assistance in support and preparation of desktop-supported applications and hardware.

Key Responsibilities:

  • Provides technical assistance in support and preparation of desktop-supported applications and hardware.
  • Requires extensive knowledge of and experience with desktop technology, including desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, PDAs, Black Berries, other supported wireless devices, and peripherals.
  • Escalates level support issues from HelpDesk and Enterprise Support Center.
  • Has 4-7 years of experience in Desktop Support.
  • Familiar with standard concepts, practices, and procedures.
  • Relies on limited experience and judgment to plan and accomplish goals.
  • A certain degree of creativity and latitude is required.

Skills:

  • Supporting porting phone numbers to Google Voice and troubleshooting any issues affiliated with that platform.
  • Troubleshooting software issues such as viewing discovery, MS Office, or issues with email.
  • Troubleshooting hardware issues such as printers, laptops, audio, and monitors.
  • Fixing laptop network connectivity issues, remote desktop, and VPN issues.
  • Password resets.
  • Escalation of 'tier 2' issues to System Admins.
  • Taking phone calls and walking end-users through fixes and investigation of bugs.
  • Shipping laptops and equipment to remote locations or delivering.
  • Working with hardware vendors for warranty repairs.
  • Imaging and prepping laptops for deployment.
  • Other duties as assigned.

Requirements:

  • Advanced Problem Resolution Skills.
  • Experience troubleshooting technology support issues.
  • Experience working with equipment vendors and warranty policies.
  • Image deployment for Windows and MacIntosh.
  • Installation and Maintenance of PCs.
  • Minimum 500 User and 15 Remote Sites Environment Support.
  • Remote desktop support tools (RDP, SCCM, etc).
  • Troubleshooting all hardware.

Must Have:

  • Driver's license.
  • 10% capability to travel around the State of Wisconsin.


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