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Front Desk Representative

2 months ago

Portland, Oregon, United States Columbia Hospitality Full time
About the Role

We are seeking a highly skilled and experienced Front Desk Agent to join our team at the Inn at the Convention Center. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Guest Services: Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Check-in and Check-out: Efficiently process guest arrivals and departures, including room assignments, key distribution, and credit management.
  • Issue Resolution: Effectively manage and resolve guest issues, using discretion and professionalism to ensure guest satisfaction.
  • Communication: Maintain open and clear communication with guests, team members, and management to ensure seamless operations.
  • Team Collaboration: Work closely with the Front Office team to achieve business objectives and provide exceptional guest experiences.
Requirements
  • Experience: Previous hospitality or customer service experience preferred.
  • Skills: Strong written and verbal communication skills, with the ability to multitask and work in a fast-paced environment.
  • Knowledge: Familiarity with property management systems and cash handling procedures.
What We Offer
  • Competitive Pay: Hourly pay range: $17-$19/hr DOE.
  • Benefits: Medical, dental, vision, disability, and 401K benefits.
  • Perks: Eligibility for perks, including paid time off, holiday pay, and HSA/FSA plans.
  • Culture: A values-driven team environment that prioritizes inclusivity, respect, and creativity.
About Columbia Hospitality

Columbia Hospitality is a national management and consulting company with over 25 years of experience in creating hospitality solutions and delivering exceptional experiences. We are committed to building a diverse, inclusive, and authentic workplace, where our team members can grow and thrive.