Customer Service Representative
2 weeks ago
About HomeTeam Pest Defense
We are a leading pest management company providing service to homeowners and homebuilders for 25 years. Our exclusive technology, Taexx built-in pest control system, sets us apart from the competition.
Our Values
We value PEOPLE, PROGRESS, and PROFESSIONALISM. Our team is dedicated to delivering exceptional customer service and ensuring the highest level of satisfaction.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction.
Key Responsibilities
- Provide exceptional customer service consistent with HomeTeam Pest Defense service standards and metrics
- Provide information to prospective customers, initiate new service, and properly set up customer accounts
- Maintain good customer relationships
- Escalate appropriate inquiries or problems to managers
- Talk to, calm down, and diffuse customers
Perks and Benefits
We offer a comprehensive benefits package, including medical, dental, vision, and life insurance. Our 401(k) plan with company match, employee stock purchase plan, paid vacation, holidays, and sick leave make us a great place to work. You'll also enjoy employee discounts, tuition reimbursement, dependent scholarship awards, and the opportunity to advance within the company.
Requirements
- Ability to pass a drug screen
- Meet the job requirements and perform job duties with or without accommodations
Preferred Qualifications
- 1 year of customer service experience
- Ability to work independently
Equal Opportunity Employer
We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive work environment where everyone feels valued and respected.
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