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Hotel Night Auditor

4 weeks ago

Webster, New Hampshire, United States Concord Hospitality Full time
Job Summary:

As a Night Auditor at Concord Hospitality, you will be responsible for processing daily financial data, handling guest requests, and coordinating with other departments. This role requires attention to detail, strong communication skills, and the ability to work independently.

Key Responsibilities:

Verify Front Desk shift transactions
Process credit card transactions
Post tax charges to guest folios
Finalize day transactions
Create and print required reports
File or transmit reports as directed
Prepare folios for departing guests
Handle hotel phone system, transfer calls, and take messages
Take, modify, and cancel guest reservations
Verify, balance, and review hotel suite availability
Check in/out guests
Perform express checkout duties
Verify departure dates and offer to make future reservations
Post telephone charges, valet charges, and other miscellaneous charges to guest accounts
Administer guest payment policies
Responsible for shift cash transactions
Responsible for maintaining hotel key security system
Administer guest safe deposit boxes
Responsible for knowing hotel emergency procedures
Coordinate with other departments to fulfill guest special requests
Communicate facilities and services to guests at check-in
Answer guest questions regarding local area facilities
Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds

Role Responsibilities:

As a Night Auditor, you will be responsible for providing exceptional guest service, processing financial transactions, and maintaining the hotel's front desk operations. You will work closely with other departments to ensure seamless guest experiences and maintain a high level of customer satisfaction.

Why Work for Concord Hospitality?

We offer a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best associates in the market. We value our associates and offer a culture where you are valued and our Associate First policy is a way of life.