Gaming Technology Service Engineer

2 days ago


Sens, Bourgogne-Franche-Comté, United States IGT Full time

**About Us**

IGT is a global leader in gaming, committed to sustaining a workforce that reflects the diversity of our global customers and communities. We create a fair and inclusive culture that enables all employees to feel valued, respected, and engaged.

**Job Summary**

We are seeking a Technical Support Engineer to join our iGaming team, responsible for providing technical support and services for our Remote Gaming Server (RGS). The successful candidate will have strong analytical skills and experience working in a ticketed environment.

**Key Responsibilities**

Take ownership of sophisticated technical issues, researching, diagnosing, and resolving problems within established operational SLAs. Provide detailed product information and results of research in the form of knowledge base tech notes and articles. Collaborate with internal teams to identify, resolve, and lead the impact to customers of major RGS changes/releases.

**What You'll Offer**

The ideal candidate will have 2 to 5 years of casino operations experience, with an emphasis toward system knowledge. Strong analytical skills and the ability to understand and communicate complex ideas in an audience-appropriate manner are essential.

**Compensation and Benefits**

At IGT, we offer a competitive salary range of $55,177-$156,700, depending on background, skills, and experience. In addition, we provide a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance.


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