Insurance Customer Service Representative
2 days ago
Job Summary
As an Account Associate at State Farm Insurance, you will play a vital role in providing exceptional customer service and support to our policyholders. Your primary responsibility will be to assist customers with their insurance needs, ensuring that they receive accurate and timely information about their policies.
Key Responsibilities
- Process policy changes and updates in our system, ensuring seamless and efficient service to our customers.
- Handle incoming calls and emails from customers regarding policy inquiries and claims, providing professional and courteous assistance.
- Collaborate with team members to resolve customer issues and ensure customer satisfaction, maintaining a high level of professionalism and expertise.
- Provide exceptional customer service by addressing customer concerns and resolving problems in a timely and efficient manner.
- Stay up-to-date with insurance products and industry trends to effectively assist customers and provide informed guidance.
- Follow company policies and procedures to ensure compliance with regulations and guidelines, maintaining a high level of integrity and professionalism.
- Meet or exceed performance goals and targets set by the company, continuously improving knowledge and skills through training and development opportunities.
About State Farm Insurance
State Farm Insurance is a leading provider of insurance and financial services, dedicated to helping our customers achieve their goals and protect their assets. We are committed to providing exceptional service and support to our policyholders, and we are seeking a highly motivated and customer-focused individual to join our team.
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