Alterations Customer Service Representative

2 days ago


Lafayette, Indiana, United States David's Bridal Full time
Alterations Customer Service Representative

We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at Davids Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring seamless alterations experiences, and driving sales growth.

Key Responsibilities:
  • Welcome and service customers with genuine enthusiasm, adapting style to suit their needs.
  • Manage customer flow to deliver a five-star experience, meeting all service vows and operational checklist tasks.
  • Provide exceptional service to multiple customers at once, addressing concerns with confidence and escalating when necessary.
  • Promote alterations services and personalization options, maintaining store standards and dress code requirements.
  • Press, steam, and spot clean merchandise, following quality control guidelines and inspecting garments for pristine condition.
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Support inventory management, processing special orders, pick-ups, and first-quality standards.
  • Process transactions with accuracy, ensuring every customer feels celebrated.
Requirements:
  • High school diploma or equivalent degree.
  • 1-2 years prior retail experience in an apparel or specialty store environment.
  • Prior sewing experience is helpful.
  • Prior experience with computerized POS (Point of Sale) system.
Benefits:
  • Professional environment.
  • Generous employee discount after first pay period.
  • Vision care.
  • Supplemental insurances - critical illness, hospital indemnity, and accidental injury.
  • 401K program.
  • Pet insurance.
  • Discounts for identity theft protection.
  • Discounts home and auto insurance.
  • Discounts mobile.
  • Legal benefits (MetLife Hyatt Legal Plans).
  • Hourly + commission.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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