Customer Experience Specialist

6 days ago

West Point, New York, United States Balfour Beatty Investments & Communities Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at Balfour Beatty Communities. As a key member of our community team, you will be responsible for delivering exceptional living experiences for our residents, creating memorable first impressions, and ensuring a seamless customer journey.

Key Responsibilities
  • Manage and respond to all community inquiries, providing exceptional customer service and support.
  • Deliver the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions.
  • Create Exceptional Living experiences during every customer and resident encounter.
  • Attract new prospects to become future residents, through outreach and advertising using our unique selling features.
  • Follow up with all qualified prospects, in accordance to our company Exceptional Living policy.
  • Responsible to renew residents at end of lease terms where required.
  • Monitor, communicate and manage the prospective resident waitlist, in accordance with company policy.
  • Inspect the property on a regular basis to identify any deficiencies or issues that need to be addressed.
  • Create memorable first impressions by preparing property for daily showings, including opening/closing model units and amenities.
  • Conduct pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
  • Create, coordinate, attend and assist with Lifeworks events and activities as required.
  • Be knowledgeable of community lease agreement and community policies so you can assist with resident needs and inquiries.
  • Conduct Market Surveys to compare competition weaknesses and advantages.
  • Understand company software usage and policies.
Requirements
  • High School diploma or GED required.
  • Minimum of one (1) year of customer service skills. Property Management or Hospitality experience preferred.
  • Strong people management and leadership skills.
  • Solid interpersonal, customer relations and communication skills.
  • Experience in Microsoft Office - Outlook, Word Excel.
  • Possession of a valid state issued Driver's License and safe driving record are required.
What We Offer
  • $21.00 per hour.
  • Discretionary bonuses.
  • Medical and Dental Insurance.
  • Health, Flexible Spending and Dependent Care Accounts.
  • Company paid life insurance.
  • 401K plan with employer matching.
  • Robust PTO to include, sick, floating holidays, vacation, and personal days.
  • 2 Volunteer Days per year.
  • Company paid short-term and long-term disability, parental leave.

Balfour Beatty Communities is an Equal Opportunity Employer, including people with disabilities and veterans. If you need an accommodation as part of the employment process, please contact Human Resources at:
Phone:
Email:

We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional living experiences.

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