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Customer Service Representative

2 months ago

Savannah, Georgia, United States Mass Markets Full time

Mass Markets

**Job Summary**

As a Customer Service Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.

**Key Responsibilities**

* Handle customer inquiries and issues in a timely and courteous manner
* Research systems to find missing information as applicable
* Coordinate with other departments to resolve issues when needed
* Document and process customer claims in appropriate systems
* Escalate customer issues to the appropriate staff and management for resolution as needed

**What We Offer**

* A dynamic and supportive work environment
* Opportunities for growth and development
* Competitive compensation and benefits package

**Requirements**

* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment
* Strong customer service skills

**About Mass Markets**

Mass Markets is a leading provider of customer service solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

**Hiring Process**

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application. We look forward to hearing from you