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Customer Service Representative

2 months ago

Calhoun, Georgia, United States Nike Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our retail team as a Store Associate. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and engaging store environment.

Key Responsibilities

  • Provide world-class customer service, ensuring that every customer interaction is positive and memorable.

  • Develop and maintain a deep understanding of Nike products, services, and brand values.

  • Assist with visual merchandising, stockroom management, and other retail operations to ensure a seamless customer experience.

  • Build strong relationships with customers, colleagues, and management to drive sales growth and achieve business objectives.

  • Participate in store events, promotions, and activities to drive engagement and sales.

  • Maintain a high level of product knowledge, staying up-to-date on new products, features, and technologies.

  • Work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.

Requirements

  • Must be 18 years of age.

  • Effective communication and interpersonal skills.

  • Ability to work in a team-oriented environment and provide excellent customer service.

  • One or more years of customer service and/or retail experience preferred.

  • Flexible scheduling and availability to work retail hours, including days, evenings, weekends, and holidays.

About Nike

Nike is a growth company that looks for team members to grow with it. We offer a generous total rewards package, a casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. Our commitment to diversity and inclusion is at the heart of everything we do, and we are proud to be an equal opportunities employer.