Customer Service Representative

4 weeks ago


Calhoun, Georgia, United States State Farm Insurance Full time
Job Summary:

As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. Your primary goal will be to assist customers with their insurance needs, process policy changes, claims, and payments accurately and efficiently, and maintain customer records and update information as necessary.

Key Responsibilities:

Assist customers with their insurance needs
Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
Process policy changes, claims, and payments accurately and efficiently
Maintain customer records and update information as necessary
Collaborate with team members to ensure seamless customer experiences
Promote and cross-sell insurance products and services to meet customer needs
Handle escalated customer complaints and concerns with professionalism and empathy
Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice

Requirements:

Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and meet deadlines
Strong problem-solving and analytical skills
Ability to maintain confidentiality and handle sensitive information
Strong teamwork and collaboration skills

About State Farm Insurance:

State Farm Insurance is a leading provider of insurance and financial services. We are committed to providing our customers with exceptional service and support. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career, we encourage you to apply for this position.

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