Customer Service Representative
5 hours ago
Unlock your potential with Mohawk Industries, a global leader in flooring manufacturing. As a Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences and driving business growth.
What We NeedThis role is part of our Work-Based Learning Program (WBLP) and is open to qualifying students currently enrolled in a High School WBL program. The WBLP with Mohawk is designed to provide students with hands-on experience and skills development in Residential Customer Service, while completing a High School curriculum.
Key Responsibilities- Process sales orders and order changes, including price quotations, preparation, and follow-up on purchase orders
- Respond to customer needs and demonstrate teamwork to achieve goals
- Manage 40-80 customer/sales calls per day
- Rising High School Junior or Senior, at least 17 years old
- Basic computer skills
- Good voice quality that is conversational and professional
- Ability to build strong relationships and work collaboratively to achieve goals
- Ability to adapt to changing situations, circumstances, and audiences
- 8-12 weeks of on-the-job training
- Flexible scheduling around school schedule
- Opportunities for advancement and apprenticeship pathways upon completing High School
- Working within a leading global manufacturer with hands-on training and mentoring
Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step.
Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.
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