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Virtual Hotel Reservation Specialist
2 months ago
Job Title: Virtual Hotel Reservationist
Company: Happy Vibes Travel
Job Type: Full-time, Remote
Job Summary:
We are seeking a highly skilled and customer-focused Virtual Hotel Reservationist to join our team at Happy Vibes Travel. As a Virtual Hotel Reservationist, you will be responsible for managing hotel reservations, handling inquiries, making bookings, and confirming room availability. You will interact with guests via phone, email, and in-person, addressing reservation inquiries, changes, and cancellations.
Responsibilities:
- Manage hotel reservations, handling inquiries, making bookings, and confirming room availability.
- Interact with guests via phone, email, and in-person, addressing reservation inquiries, changes, and cancellations.
- Assist guests during check-in and check-out, ensuring a seamless process and attending to special requests or concerns.
- Collect payment information, process reservations, and issue invoices or receipts as necessary.
- Provide exceptional customer service, resolving issues and ensuring guest satisfaction.
Requirements:
- Excellent communication and interpersonal skills, with a courteous and welcoming demeanor.
- Organizational and multitasking abilities, with attention to detail and accuracy.
- Ability to work independently and collaboratively as part of a team.
- Strong knowledge of travel destinations, attractions, and various travel products and services.
- Exceptional customer service and problem-solving abilities.
- Passion for travel and a desire to help others create memorable experiences.
What We Offer:
- Remote work environment, with flexibility to work from the comfort of your home or any location with an internet connection.
- Uncapped commissions, with opportunities for financial growth and success.
- Travel perks and discounts for personal and professional travel.
- Free training and development opportunities, to enhance your skills and knowledge.
- Familiarization (FAM) trips, to experience new destinations and products.
- A supportive team, with a collaborative and dynamic work environment.
