Triage Systems Expert
5 days ago
About the Job
At Apple, we're committed to creating innovative products and services that make a positive impact on people's lives. Our App Compatibility team is seeking a skilled Triage Systems Expert to join our team in Cupertino.
In this role, you'll be responsible for developing tools and processes that enable our team to efficiently triage and address app compatibility issues. With a focus on customer satisfaction and quality, you'll work closely with cross-functional teams to identify and resolve problems quickly.
Responsibilities
- Design and develop tools to streamline triage and reporting processes
- Analyze data from various sources to identify trends and patterns
- Collaborate with engineers and product managers to prioritize and address app compatibility issues
- Develop and maintain documentation and knowledge base for triage processes
Requirements
- BA/BS in Computer Science or related field
- 3+ years of experience in software engineering, with a focus on triage and problem-solving
- Strong programming skills in Python or Swift
- Proficiency with iOS, macOS, or other operating systems
- Excellent communication and collaboration skills
What We Offer
Apple offers a competitive salary, ranging from $121,900 to $214,500, based on your qualifications and location. You'll also enjoy comprehensive medical and dental coverage, retirement benefits, and access to our Employee Stock Purchase Plan. Additionally, you may be eligible for discretionary bonuses or commission payments, as well as relocation support.
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