Junior IT Support Specialist

2 days ago


Broomfield, Colorado, United States SIMPRO SOFTWARE Full time
Job Title: Junior IT Support Administrator

We are seeking a highly motivated and detail-oriented Junior IT Support Administrator to join our team at Simpro Group. As a key member of our IT department, you will be responsible for providing technical support to end-users, assisting in the maintenance of IT systems, and ensuring the smooth operation of hardware and software.

Key Responsibilities:
  • Sourcing, ordering, assembling, configuring, installing, dispatching, and maintaining IT hardware.
  • Assembling and configuring IoT hardware and dispatching to clients, followed by remote support/on-site installation assistance and maintenance.
  • Configuring and dispatching GPS trackers and related hardware to clients and organizing installation followed by remote troubleshooting.
  • Setting up and maintaining employee workstations and providing in-office and remote desktop support.
  • Assisting with the maintenance of the office internet, intranet, data network, and VoIP systems.
  • Assisting with various Salesforce Administration tasks, data sorting/analysis, and transformation of system data.
  • Completing tasks/work on cases assigned via Salesforce.
  • Assisting with inducting new starters by preparing IT Starter Packs for new employees.
  • Creating Simpro builds for new starters and dummy builds for job candidates.
  • Setting up new starters on systems (including Slack, Google Suite, Global Phone List, etc.) and removing leavers.
Requirements:
  • Friendly, approachable, and passionate about delivering excellent internal customer service.
  • A positive can-do attitude.
  • A natural problem solver (not problem finder).
  • Ability to be discreet, professional, and maintain confidentiality.
  • Experience providing IT, hardware, and software support in a busy environment.
  • The ability to use initiative and demonstrate resourcefulness.
  • Resilience and ability to work independently (and remotely).
  • Excellent time management skills, and the ability to prioritize and meet tight deadlines.
  • Knowledge of hardware and software installation, troubleshooting, and maintenance.
  • Excellent communication and interpersonal skills and the ability to maintain a positive and supporting relationship with all departments.
Core Values:
  • We Are One Team
  • We Are Customer Centric
  • We Are Growth Minded
  • We Are Accountable
  • We Celebrate Success

We are an equal opportunities employer and welcome applications from all qualified candidates. Please submit your CV/resume and a cover letter outlining your experience and qualifications for this role.



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