Customer Service Representative

3 days ago


Fremont, California, United States Oldcastle BuildingEnvelope Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Oldcastle BuildingEnvelope. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints, identifying root causes and implementing solutions to prevent future issues.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide accurate information to customers.
  • Team Collaboration: Work collaboratively with colleagues to achieve team goals, share knowledge, and support each other in providing exceptional customer service.
Requirements
  • Experience: Minimum 1 year of customer service experience in a fast-paced environment.
  • Skills: Strong communication, problem-solving, and organizational skills, with the ability to work independently and as part of a team.
  • Education: High school diploma or equivalent required.
What We Offer
  • Competitive Pay: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
  • Professional Development: Opportunities for training, development, and career growth within the company.


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