Healthcare Operations Assistant
7 days ago
RAYUS Radiology is seeking a highly skilled Patient Service Representative to join our team. As a leading provider of radiology services, we are committed to delivering exceptional patient care and experiences.
Key Responsibilities- Front Desk Operations
- Provide exceptional patient service and support, ensuring a positive experience for all patients and visitors.
- Register patients in a timely and accurate manner, collecting necessary demographic information and out-of-pocket payments.
- Communicate effectively with patients, addressing any concerns or issues in a professional and courteous manner.
- Utilize EHR software and hardware to manage patient records and communicate with healthcare providers.
- Medical Records Management
- Ensure the accuracy and completeness of patient health records, verifying information and making necessary corrections.
- Retrieve and release medical records in accordance with HIPAA regulations and company policies.
- Work collaboratively with patients, healthcare providers, and team members to ensure seamless communication and coordination.
- Tech Support
- Monitor modality schedules and ensure efficient patient flow.
- Prepare patient areas, including changing rooms and prep rooms, maintaining a clean and organized environment.
- Stock and maintain patient supplies, including linens and laundry.
- 2+ years of experience in customer service, preferably in a healthcare setting.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Computer knowledge and skills, with experience in EMR/EHR systems preferred.
- Healthcare experience, preferably in radiology, is a plus.
- Bilingual skills are a plus.
RAYUS Radiology is an EO Employer/Vets/Disabled. We are committed to delivering clinical excellence and superior service to our patients and referring providers. If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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