Global Product Integration Specialist

5 days ago

O'Fallon, Missouri, United States MasterCard Full time

Job Summary

We are seeking a skilled Global Product Integration Specialist to join our team at Mastercard. This role will be responsible for documenting customer implementation and testing processes for new or significantly enhanced Mastercard products and services in the Network Products space.

Key Responsibilities

  • Partner with global product and engineering owners to understand product/enhancement requirements
  • Partner with global product and engineering owners to identify and document test cases and tools to be used by Customers for testing activities
  • Partner with global product and engineering owners to support Product Readiness according to the Studio guidelines
  • Own the development of global product delivery guides to consistently implement assigned products at scale with speed, quality, and predictability
  • Partner with regional delivery teams to provide them with the knowledge, support, tools, processes, and documentation necessary to perform their job functions with efficiency and effectiveness
  • Partner with the regional delivery teams on continuous improvement efforts
  • Conduct implementation and testing training sessions for Customer Delivery to equip resources with the information and tools needed to support customer projects
  • Establish reporting approach for the products you support and track delivery KPIs

Requirements

  • Ability to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions
  • Ability to quickly analyze and design efficiencies into new and existing solutions
  • Analytical and problem-solving skills (define, measure, analyze, improve, and control)
  • Ability to build strong working relationships and to interact well with the customer, internal, and/or external business partners, and with varying levels of management
  • Must be high-energy, comfortable with uncertainty, proactive, and able to function under pressure to meet tight deadlines
  • Exceptional attention to detail
  • Familiarity with Connectivity and encryption technology
  • Familiarity with ISO 8583 and ISO 20022
  • Familiarity with APIs
  • Familiarity with Mastercard test tools
  • Experience in customer delivery or testing processes or quality analysis/assurance
  • Strong verbal and written communication skills with ability to leverage these skills in a teaching environment
  • Self-starter with ability to work independently or with a team, and to work flexible hours as needed to support global delivery teams
  • Language skills a plus, will be working with regional teams

About Mastercard

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting.

Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Benefits

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role.

Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

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