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Student Affairs Support Specialist
2 months ago
Position Overview:
The Student Services Administrative Officer (SSAO) will deliver exceptional financial and administrative assistance while ensuring outstanding customer service to a diverse range of clients in a dynamic setting. This position serves as a primary contact for students visiting the Office of Student Affairs, providing essential information and resources. The SSAO will also address and resolve issues as they arise, keeping the Office of Student Affairs staff updated on inquiries and necessary follow-ups to effectively support the community.
Key Responsibilities:
1. Offer guidance and information to students regarding their educational and career aspirations, as well as available resources such as financial aid, fellowships, and career services. 2. Coordinate and manage various processes and programs related to admissions, financial aid, registration, placement, and career services. 3. Adapt and implement new policies and procedures within specialized areas; develop, recommend, and execute solutions to policy and process challenges. 4. Assist in the design and implementation of software systems for admissions, registration, career services, and financial aid. 5. Process financial transactions, track data, and generate and analyze reports. 6. Contribute to the creation and development of student publications, communications, and program websites. 7. Ensure compliance of all student services and support functions with institutional policies and guidelines. 8. Monitor and maintain the accuracy of student records; track student status effectively. 9. Perform additional duties as assigned.
Required Qualifications:
Six years of relevant work experience, including four years in a similar role at a lower level, along with a high school diploma; or four years of relevant experience with an Associate's degree, or an equivalent combination of education and experience.
Essential Skills:
1. Strong interpersonal, organizational, and communication skills with meticulous attention to detail. 2. A flexible and collaborative team player who prioritizes departmental cooperation. 3. Ability to manage time independently and meet deadlines efficiently. 4. Practical experience with financial reporting and processing. 5. Proficient in active listening, complex problem-solving, and sound judgment.
Work Schedule:
Occasional weekend and evening hours may be required.
Background Check:
All candidates will undergo pre-employment background screening, which may include checks related to motor vehicle records, DOT certification, drug testing, and credit history based on the job requirements. All offers are contingent upon successful completion of the background check.
COVID-19 Policy:
Compliance with the University’s COVID-19 policies is mandatory for all faculty, staff, students, and trainees.
Disclaimer:
This job description aims to provide a representative summary of the essential functions required for the position and should not be interpreted as a definitive list of specific duties and responsibilities.
