Product Support Manager

1 week ago


New Orleans, Louisiana, United States Sev1Tech Full time
Job Title: Product Support Manager

Sev1Tech is seeking a highly skilled Product Support Manager to join our team. As a Product Support Manager, you will be responsible for managing and leading logistics-related activities, including planning, execution, and reporting.

Key Responsibilities:
  • Supporting Tier 3 support activities
  • Ensuring requests are being managed, tracked, and resolved
  • Managing and leading overall logistics-related activities
  • Managing capability support planning and life cycle sustainment efforts
  • Managing help desk, intake, processing, and resolution of tickets
  • Interfaces with the government customer and other teams to coordinate support requirements
  • Motivating staff to perform in a highly effective way
  • Writing, reviewing, and maintaining documentation regarding processes and procedures
  • Understanding customer needs and able to deliver on those requirements
  • Overseeing the accuracy and timely delivery of daily and monthly availability reports
Requirements:
  • Bachelor of Arts/Bachelor of Science degree from an accredited university or college
  • Current US DoD Secret level clearance
  • Three (3) years of specialized experience as a Senior Logistician or Product Support Manager for a Federal or DoD enterprise IT program
About Sev1Tech:

Sev1Tech provides IT, engineering, and program management solutions delivery. We focus on providing program and IT support services to critical missions across Federal and Commercial Clients. Our Mission is to Build better companies. Enable better government. Protect our nation. Build better humans across the country.



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