HomeTeam Pest Defense Representative

4 days ago


Richmond, California, United States HomeTeam Pest Defense Full time

Are you passionate about delivering outstanding customer service and making a positive impact on people's lives? As a HomeTeam Pest Defense customer advocate, you will be at the forefront of providing world-class support to homeowners and businesses. With a strong focus on building trust and loyalty, this role requires excellent communication skills, empathy, and a results-driven approach.

Key Responsibilities:

  • Engage with customers through various channels, including phone, email, and social media, to understand their needs and preferences.
  • Analyze customer feedback and sentiment data to identify areas for improvement and develop actionable insights.
  • Collaborate with cross-functional teams to implement process enhancements and optimize customer journey.
  • Develop and maintain knowledge of company products and services to provide accurate information and recommendations.

Requirements:

  • 1 year of experience in customer-facing roles, preferably in the pest management industry.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Bachelor's degree in a related field or equivalent experience.

Benefits:

  • A competitive salary of $16/hour, with opportunities for career advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Paid time off and holidays, with opportunities for flexible scheduling.
  • A dynamic and supportive work environment that values diversity and inclusion.


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