HomeTeam Pest Defense Representative
4 days ago
Are you passionate about delivering outstanding customer service and making a positive impact on people's lives? As a HomeTeam Pest Defense customer advocate, you will be at the forefront of providing world-class support to homeowners and businesses. With a strong focus on building trust and loyalty, this role requires excellent communication skills, empathy, and a results-driven approach.
Key Responsibilities:
- Engage with customers through various channels, including phone, email, and social media, to understand their needs and preferences.
- Analyze customer feedback and sentiment data to identify areas for improvement and develop actionable insights.
- Collaborate with cross-functional teams to implement process enhancements and optimize customer journey.
- Develop and maintain knowledge of company products and services to provide accurate information and recommendations.
Requirements:
- 1 year of experience in customer-facing roles, preferably in the pest management industry.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Bachelor's degree in a related field or equivalent experience.
Benefits:
- A competitive salary of $16/hour, with opportunities for career advancement and professional growth.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Paid time off and holidays, with opportunities for flexible scheduling.
- A dynamic and supportive work environment that values diversity and inclusion.
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